Frequently Asked Questions
Everything you need to know about your Nurosym shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
Yes, Nurosym is committed to ethical fashion. We use organic cotton and recycled materials in over 80% of our collections to minimize our environmental footprint.
Can I track my shipment in real-time?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.